References: INFS 890 Seminar

presented 2008.03.26

1. AMCIS 2008 Conference: E-Government mini-track. URL: http://www.business.mcmaster.ca/amcis2008/MT/amcis-pr-069-2008-File001.pdf
2. ACSI (2006). "ACSI Methodology," About ACSI. American Consumer Satisfaction Index. Downloaded 2008.03.21. URL: http://www.theacsi.org/index.php?option=com_content&task=view&id=48&Itemid=41
3. Baum, C., and DiMaio, A., "Gartner's Four Phases of E-Government Model," Gartner, Inc., Research Note, Tutorial TU-12-6113, 21 Nov 2000
4. Benkler, Yochai (2006). The Wealth of Networks: How Social Production Transforms Markets and Freedom. New Haven, CT: Yale University.
5. Birdsall, Stephanie (2005). 'The Democratic Divide," First Monday (10:4).
6. Butler, Patrick, and Collins, Neil (2004). "Citizen as Consumer." In Neil Collins and Terry Cradden (Eds.), Political Issues in Ireland Today. Manchester University Press, 135-148.
7. Borland, John (2007). "Online Voting Clicks in Estonia," Wired.com, 2007.03.02. Downloaded 2008.03.19. URL: http://www.wired.com/politics/security/news/2007/03/72846
8. Fornell, Claes (2007). "Government Satisfaction Scores," ACSI Scores and Commentary, 2007.12.17. Downloaded 2008.03.21. URL: http://www.theacsi.org/index.php?option=com_content&task=view&id=176&Itemid=62
9. Gibson, Rachel (2001). "Elections Online: Assessing Internet Voting in Light of the Arizona Primary," Political Science Quarterly (116:4), 561–583.
10. Keating, Michael (1995). "Size, Efficiency, and Democracy: Consolidation, Fragmentation, and Public Choice." In David Judge, Gerry Stoker, and Harold Wolman (Eds.). Theories of Urban Politics . Thousand Oaks, CA:Sage Publications, 117–134.
11. Lourenço, Rui Pedro, and Costa, João Paulo (2007). "Incorporating Citizens' Views in Local Policy Decision Making Processes," Decision Support Systems (43:4), August, 1499–1511.
12. Martinelli, Nicole (2008). "In an Internet First, Americans Abroad Cast E-Votes in Democratic Primary," Wired.com, 2008.02.05. downloaded 2008.03.19. URL: http://www.wired.com/politics/onlinerights/news/2008/02/primary_evote
13. OMB E-Government Task Force, "E-Government Strategy: Simplified Delivery of Services to Citizens," Office of Management and Budget, United States Federal Government, 27 Feb 2002.
14. Osborne, David, and Ted Gaebler. 1992. Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector. Reading, MA: Addison-Wesley.
15. Newman, J., "Issue Brief: Electronic Government," Bureau of Information and Telecommunications, State of South Dakota, Nov 2003.
16. Ryan, Neal (2001). "Reconstructing Citizens as Consumers: Implications for New Modes of Governance," Australian Journal of Public Administration (60:3), 104-109.
17. Rehg, William, McBurney, Peter, and Parsons, Simon. (2005). "Computer Decision-Support Systems for Public Argumentation: Assessing Deliberative Legitimacy," AI & Society (19), 203–229.
18. Turoff, M., Hiltz, S.R., Cho, H.-K., Li, Z., and Wang, Y., "Social Decision Support Systems (SDSS)," Proceedings of the 35th Hawaii international Conference on System Sciences, 2002, pp. 81–90.