Friday, July 25, 2008

Here's Your Speeding Ticket -- How's That for Customer Service?

Larry Grant, "Attack of the Killer Tomatoes: Regulatory Policy Comes Home," Government Reinventors, 2008.06.17:

  • "customer" doesn't make sense in regulatory situation
  • suppose cops gives you a speeding ticket; you aren't exactly a customer
  • note that Grant still looks for a "customer" in the relationship; he suggests in regulatory situations, the regulated are "compliers," while the general public is the "customer" receiving the benefit of government protection



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